Nothing would make us happier than knowing that you are completely satisfied with your Chok Chok Diaries purchase. However, we fully understand that sometimes, things just don’t work out. If you find yourself in that kind of a situation, take a peek at our policy below:
All items are eligible for a full refund or exchange 7 days from your purchase date. The products you are looking to exchange or return must be in their original condition (sealed/closed box). We apologize for being unable to refund your original shipping charges unless the return was a result of an error on our part. Simply email us if you would like to return/refund an item, once approved, you may ship the item to the address we will provide and after a quick inspection, we will issue a refund or online store credit for the item.
For sanitary purposes, we are unable to accept returns and exchanges on opened items. In the case of a faulty product, please send us an email to let us know the nature of your complaint.
You may cancel your order at any time before it's shipped. Simply send us an email requesting your order to be cancelled and we'll take care of the rest.
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.
If you paid by cash/card on delivery, we will issue a refund in the form of online store credits/gift card which can be used on future purchases from our store. For more details you can contact us.